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Beijingers unsatisfied with official services
By Li Jing (China Daily)
Updated: 2004-11-01 00:19
More than 65 per cent of Beijingers believe the quality of services in
municipal offices is poor.
Beijingers were asked to rate the service offered by the city's
administrative organs as part of a three-week-long online service held by
Beijing's Municipal People's Congress.
A total of 289 people ranked services on a scale of 1 to 5, with 5 being the
best service possible.
Some 188 respondents gave services 1 point and 33 marked 2 points.
Only 32 people, or 11 per cent , gave the city high marks of 5.
The survey focused on the implementation of the Administrative Licensing Law
that took effect on July 1.
One respondent even complained about the lack of pens available at the tax
office.
He said he was trying to get a licence at a tax station in Beijing only to be
confronted by rude staff.
"I discovered I had made several mistakes in the application form, but I did
not have a carbon pen with me at that time.
"I asked the tax officers to borrow a carbon pen, but they said indifferently
that they had only ball-point pens, which cannot be used on official forms. They
said I had to go and buy a fountain pen at a nearby store.
"Couldn't they prepare several fountain pens for applicants?"
Another respondent said he felt angry that government organs usually shift
responsibility onto others.
He said he reported several problems in his community but a month later, he
had not received a response.
When he went and asked again, officials said they had passed the problems to
an upper government organ and suggested he report his problems to other
departments if he wanted to solve them sooner.
Beside the poor service, respondents also showed unsatisfaction on other
items of the implementation of the Law.
For instance, more than half of the respondents gave low marks to how organs
handle information on the outcome of applications and the process of making
licensing decisions on the spot.
The Beijing Municipal People's Congress said through the survey, which ended
on October 31, it solicited opinions and suggestions to help improve the quality
and efficiency of government operations.
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